LAVISH FEMME SHIPPING POLICY

We understand how exciting it is to receive a new package, so we strive to process and fulfill your order as quickly as possible.

IMPORTANT NOTICE REGARDING HOUSTON LOCAL PICKUP

Houston Local Pickup is available as a delivery option directly at checkout for eligible orders.

Local Pickup is governed by a separate policy with its own pickup hours, collection requirements, and terms.

Customers selecting Local Pickup must review the full Local Pickup Policy before placing an order:

https://lavishfemme.com/pages/houston-local-pickup

Please note: Selecting Local Pickup does not mean your order is immediately ready for collection. Customers must wait until they receive a “Ready for Pickup” confirmation before arriving.

Current Local Pickup hours are 7 days a week, during the following designated pickup windows only:

10:00 AM–12:00 PM
2:00 PM–4:00 PM

There are no pickups between 12:00 PM–2:00 PM.

All Local Pickup orders are subject to the terms outlined in the Local Pickup Policy.

PROCESSING TIMES

Orders are processed and verified within 2–4 business days, excluding weekends and holidays.

Processing times may be extended during sales, holidays, Black Friday/Cyber Monday, product launches, and other high-volume periods.

Processing time refers to the time required to prepare, pack, and hand off orders to the carrier. For Local Pickup orders, processing time refers to the time required to prepare and confirm the order as Ready for Pickup.

Processing time is separate from shipping or pickup availability.

Once an order has entered processing, it cannot be modified or canceled.

SHIPPING TIMES & DELIVERY ESTIMATES

Shipping times begin after order processing is complete.

Estimated delivery dates for each available shipping option are displayed at checkout after the shipping address is entered.

Delivery dates shown at checkout are estimates unless the shipping option is explicitly marked as guaranteed.

Guaranteed delivery applies only to shipping options that are clearly labeled as “Guaranteed” at checkout.

A shipping confirmation email with tracking information will be sent once your order has shipped.

SHIPPING OPTIONS & COSTS

Standard Shipping
Free on orders over $125
$5.99 on orders under $125
Estimated delivery date shown at checkout
Delivery dates are not guaranteed and may occur before or after the date shown, depending on carrier performance.

Expedited Shipping
$29.00
Guaranteed delivery based on the date shown at checkout.

Express Shipping
$39.00
Guaranteed delivery based on the date shown at checkout.

Ultra Express (VIP) Shipping
$55.00
Guaranteed delivery based on the date shown at checkout.
Best option for urgent, time-sensitive orders.

Note: Local Pickup is not a shipping method. It is a separate fulfillment option available at checkout for eligible orders and is subject to the Houston Local Pickup Policy.

GUARANTEED DELIVERY TERMS

Guaranteed delivery applies only to Expedited, Express, and Ultra Express (VIP) shipping options.

Delivery guarantees may be voided due to circumstances beyond our control, including but not limited to:

Incorrect or incomplete shipping addresses
Payment verification or fraud review delays
Customer-requested order changes or holds
Carrier delays, weather events, or service disruptions

Guaranteed delivery refers to the delivery date shown at checkout once the order has shipped and does not include processing time unless otherwise stated.

Guaranteed delivery terms do not apply to Local Pickup orders.

ORDER UPDATES, ADDRESS CHANGES & CANCELLATIONS

Customers have a 1-hour window after placing an order to request address changes, order updates, or cancellations.

Requests must be emailed to info@lavishfemme.com with the subject line “Address Change” or “Order Update.”

After the 1-hour window or once an order has entered processing, changes and cancellations are not guaranteed and are often not possible.

If we are unable to verify an address and cannot reach the customer after multiple attempts, the order may be canceled and refunded.

SHIPPING & HANDLING FEES

All shipping and handling fees are non-refundable.

RETURNED PACKAGES / INSUFFICIENT ADDRESS

If a package is returned to us due to an incorrect, incomplete, or insufficient address provided at checkout, or if the carrier is unable to deliver after multiple attempts, the order will be processed as a return once received and inspected.

In these cases, store credit will be issued for the item(s) only. Shipping and handling fees are non-refundable.

If the customer wishes to have the order resent, a new order must be placed using the correct address.

DELIVERED PACKAGES

If tracking shows an order as delivered, responsibility transfers to the customer.

Lavish Femme is not responsible for lost or stolen packages marked as “Delivered” by the carrier and does not issue refunds or replacements in these cases.

INTERNATIONAL ORDERS

Any customs duties, taxes, or import fees are the responsibility of the customer and are not included in shipping costs.

Thank you for shopping with Lavish Femme.
We appreciate your support and look forward to serving you.

Shipping policy